Custom Print Templates Incorrectly Generating - 3rd Party Outage

Incident Report for WorkflowMax

Resolved

This incident has been resolved.
Posted Jul 30, 2025 - 08:15 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 30, 2025 - 03:27 AEST

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 30, 2025 - 03:15 AEST

Investigating

We are aware of an issue impacting the ability to generate an invoice/quote/purchase order/job brief when using a custom print template PDF. The 3rd party provider supports with the generation of these print templates is currently experiencing a service outage.
Posted Jul 30, 2025 - 03:09 AEST
This incident affected: Web Application.