A fix has been implemented and we are monitoring the results.
Posted Jul 21, 2025 - 08:12 AEST
Identified
One of our 3rd party providers is currently experiencing an outage which is affecting the generation of custom print templates. We are working with them to resolve this issue.
Posted Jul 21, 2025 - 07:00 AEST
Investigating
There are reports that some customers are unable to generate their custom print template PDFs. We are currently investigating this issue.